BBCrafts is proudly to annouce our new online ordering system for entire Europe, Australia, New Zealand, Japan, Puerto Rico, Haiwaii, Alaska, Virgin Island. To place an order, simply add the products to shopping cart, input your postal code, select your destination country, and click on Calculate Shipping & Select Desired Shipping Method.
Please note that FedEx does charge Brokerage Fees to clear custom. If you have a desired Brokerage Agency you want to use while selecting UPS Shipping, please email us the brokerage agency's name, address, telephone number and we will update the brokerage agency with corresponding shipping carrier.
BBCrafts Ships Internationally
BBCrafts.com ships directly to the following countries:
Australia, Canada, Japan, New Zealand, Puerto Rico, All Western European Countries.
About International Shipping
To ship to the countries listed above, place your order using BBCrafts.com Checkout. BB Crafts uses USPS & FedEx International for all international orders. Please note that you are responsible for paying all duties and taxes incurred. Refer to the Duties and Taxes section below for additional information.
Identity & Credit Card Verification
To provide top tier security for our customers, BBCrafts.com reserves the right to request identity verification via fax. If we do not receive verification of identity via fax within 3 days of our request, the order will be cancelled.
Orders are usually packed within 2-4 business days. International orders are usually delivered within 6-10 business days from the order's ship date. USPS First Class International may take 3 weeks to deliver a package. Tracking number is not available for USPS First Class International Package.
All Shipping Rates are automatically calculated based on weight from USPS and FedEx Database Center.
Duties & Taxes
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. BBCrafts cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment.
Send your item via traceable method to the following address:
BBCrafts Customer Returns Department
1250 E. Acacia St. Ontario, CA 91761 United States
Be sure to include your invoice. Lost your invoice? Follow these steps to print your invoice:
- Login to My Account
- Click on Order History
- Click on order number (most recent order is listed first)
- Print order
- Include order print-out in box to BBCrafts
Customer Service - Outside the US
If you are located outside of the United States and you require customer support, please email BBCrafts Customer Service or dial 001-909-947-4000 BBCrafts are there to serve you Monday through Friday from 9:00 a.m. to 5:00 p.m., Pacific Time. Fax Number: 001-909-947-4004
Estimating Australian Customs and Duties
- Australian duties, taxes and brokerage fees on items shipped to Australia are established by Australian Customs
- Customs Duty is charged on the purchase price of the goods
- The standard rate of duty on clothing is 25%, but may vary
- The Goods and Services Tax ("GST ") is charged on the total of the purchase price plus the Customs Duty plus the freight and insurance paid or payable for transporting the goods
- The current GST is 10% and is subject to change
- There is no gift rate. There is a gift allowance of $200 is for unsolicited gifts of a non-recurring nature sent to an individual in Australia by an individual outside Australia
To learn more about Australian Customs, please visit www.customs.gov.au