Order Related Questions

Order Questions

  • Can I pick up my order?

Unfortunately we do not accept Will Calls or returns at our warehouse facility. All orders are processed and shipped via FedEx Ground.

 

  • Do you charge sales taxes? How do I become tax exempt?

Unfortunately we do not have a tax exempt program.  Sales taxes will be applied to California residents which percentage varies on local tax rates.  If you're shipping outside of CA then sales taxes are not applicable. 

 

  • What is the Pre-Order Policy?

Please note by placing a Pre-Order you are in agreement and acknowledge that the product(s) will be held and shipped until the indicated date, no exceptions. Also if you place an order containing Pre-Order products, the entire order will be held and shipped entirely until date approximated. There are no 2nd shipments available. Therefore if you require products immediately you may place a separate order.

 

  • How much is the shipping cost?

All shipping fees are calculated by FedEx based on package dimensions, weight, employee handling fees and your location.

 

  • Can I come and exchange for different products?

Unfortunately we do not accept Will Calls or returns at our warehouse facility. All orders are processed and shipped via FedEx Ground

 

  • What if I receive defective merchandise? To file a claim for defective merchandise please email us within 7 days of receiving your order to info@bbcrafts.com.Please be sure to include your order number, description of damages, total yardage affected and photographs of damage.Once information is received we will process a claim for a replacement or refund within 24-48 hours.Any claims filed past 7 days will not be accepted. Please take into consideration that we cannot file any claims for product that has been used knowingly that it's damaged. By using defective product, thereby you forfeits any and all rights to resolution of replacement or refund claims.

 

  • If somehow my order is incorrect, how do I proceed to get the right products?

We apologize for any inconvenience we have caused to you. We understand that sometimes, we do make mistakes. We will try to fix the error we made as fast as possible. However, under no circumstances, we are unable to Overnight any packages because of the extreme high cost. All replacements can be either sent via FedEx Ground or Priority Mail.

 

  • Do you take purchase order?

Unfortunately we do not accept purchase orders, all orders are required to be prepaid with a credit card payment.

 

  • How do I place an order?

When you see an item you would like to purchase, select the size and quantity you need and click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Shopping Cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Submit Order" to complete your order.

 

  • What if an item is out stock?

Unfortunately since our inventory changes every minute our shipping department has the right to reimbursed out of stock products to avoid delayments in the shipping. Since orders are processed in the order received we might run out of inventory. Nevertheless if there's an option for Pre-Order we will contact you to provide available options.

  • What form of payments do you accept?

We accept all major credit cards including Discover, MasterCard, Visa, and American express. You may also use Google Checkout & PayPal which are available for domestic orders.  Unfortunately we do not accept checks or Purchase Orders. If you are purchasing with an international credit card, please select your country from the Drop Down menu. If the country is not listed, we do not accept the card from there.

 

  • How do I make an exchange/return? Do I need a RMA number?

Unfortunately we do not process any exchanges, all returns will be processed for refund only.

Return: Please include your invoice with the package you are returning. Make sure you write down on the invoice that you are returning for a refund.

Both need to be sent to the address shown on the upper right hand corner of your invoice.

You do not need a RMA number.

Here is the return address:

 

BBCrafts

ATTN: Returns Department

1951 Lynx Place

Ontario, Ca 91761

 

  • How do I know if my order has been placed?

After you submit your order, your next page should have a smiley face on it with your order number below. However, you can also find out by checking your email. If you have provided an email along with your transaction, an automatic email notification should be emailed to you of your order along with the order number.