Can I pick up my order?
Unfortunately we do not accept Will Calls or returns at our warehouse facility. All orders are processed and shipped via FedEx Ground.
What is the Pre-Order Policy?
Please note by placing a Pre-Order you are in agreement and acknowledge that the product(s) will be held and shipped until the indicated date, no exceptions. Also if you place an order containing Pre-Order products, the entire order will be held and shipped entirely until date approximated. There are no 2nd shipments available. Therefore if you require products immediately you may place a separate order.
Do you have a minimum order?
There is no minimum order required for retail customers. However, a $50 minimum order requirement is applicable to wholesale members for every order. Please note the minimum requirement varies throughout the month due to promotions.
How much is the shipping cost?
For non-wholesale order, we offer our affordable flat rate shipping for most items, which may vary depending upon season.
For wholesale customers, shipping fees are strictly calculated by FedEx based on your location, weight and dimensions of the package.
Can I come and exchange for different products?
Unfortunately we do not accept Will Calls or returns at our warehouse facility. All orders are processed and shipped via FedEx Ground
- What if I receive defective merchandise? To file a claim for defective merchandise please email us within 7 days of receiving your order to email@example.com.Please be sure to include your order number, description of damages, total yardage affected and photographs of damage.Once information is received we will process a claim for a replacement or refund within 24-48 hours.Any claims filed past 7 days will not be accepted. Please take into consideration that we cannot file any claims for product that has been used knowingly that it's damaged. By using defective product, thereby you forfeits any and all rights to resolution of replacement or refund claims.
If somehow my order is incorrect, how do I proceed to get the right products?
We apologize for any inconvenience we have caused to you. We understand that sometimes, we do make mistakes. We will try to fix the error we made as fast as possible. However, under no circumstances, we are unable to Overnight any packages because of the extreme high cost. All replacements can be either sent via FedEx Ground or Priority Mail.
Can I purchase samples?
Yes, please click on any ribbon, pouch, invitation, chair bow or cords you wish to buy samples; then click on Purchase Samples. You will be able to purchase samples for a small processing fees. All postages are included and you can choose up to 3 different colors. Make sure you have the correct address when you fill out the information. All samples are sent via USPS First Class Mail with delivery of 5-10 business days (Monday - Saturday).
Do you take purchase order?
Unfortunately we do not accept purchase orders, all orders are required to be prepaid with a credit card payment.
- Do you accept any other payment method?
Our company's default form of payment is credit card payments only for all orders along with Google Checkout. Unfortunately we do not accept checks, money orders or Pay Pal.
- How come the favors come in a second shipment?
Favors starting with FC, HBH, KA sometimes come from our different facility. Shipping time will vary as it is not coming out of our California Location. Please contact us in regards of shipping time to your destination if you need your order by a certain time.
How do I place an order?
When you see an item you would like to purchase, select the size and quantity you need and click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Shopping Cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Submit Order" to complete your order.
Can I add to my order or make changes?
Unfortunately, once the transaction has been submitted, the order will be processed which requires time and various procedures in order to ensure quality and timely delivery. Therefore, we cannot adjust, or add products from your order. However, if you need to change the shipping service, make address corrections please contact us immediately.
What if an item is out stock?
Unfortunately since our inventory changes every minute our shipping department has the right to reimbursed out of stock products to avoid delayments in the shipping. Since orders are processed in the order received we might run out of inventory. Nevertheless if there's an option for Pre-Order we will contact you to provide available options.
What form of payments do you accept?
We only accept credit card payments. Discover, MasterCard, Visa, and American express. You may also use Google Checkout. We’re sorry; but we do not accept PayPal, Checks, or Purchase Orders. If you are purchasing with an international credit card, please select your country from the Drop Down menu. If the country is not listed, we do not accept the card from there.
What is your return policy?
Please look at the link I have provided below.
How do I make an exchange/return? Do I need a RMA number?
Exchange: Please include your invoice with the package you are returning. Make sure you write down on the invoice what items you need to exchange for, size, quantity, color, and any other descriptions we need to know as well as a reason for exchange.
Return: Please include your invoice with the package you are returning. Make sure you write down on the invoice that you are returning for a refund.
Both need to be sent to the address shown on the upper right hand corner of your invoice.
You do not need a RMA number.
Here is the return address:
ATTN: Returns Department
1951 Lynx Place
Ontario, Ca 91761
How do I know if my order has been placed?
After you submit your order, your next page should have a smiley face on it with your order number below. However, you can also find out by checking your email. If you have provided an email along with your transaction, an automatic email notification should be emailed to you of your order along with the order number.