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For express orders such as 3rd day, 2nd day and Next Day it generally 24 hours for processing and handling which delivery would exclude the order date. For instance, if you place the order on Monday with 3rd Day prior to 12 am(PST), it will arrive on Thursday. Saturday & Sunday are non operational days for FedEx.
Please note: Express orders must be placed before 11 am Pacific Standard Time to be shipped the same day. Express orders placed after cut off time will be shipped on the next available business date. Delivery time excludes the date of order, so time would start the day after it's been shipped.
FedEx does not deliver any packages on Saturday or Sunday. Available Delivery date will be Monday to Friday Only.
Unfortunately we do not pick-up currently in our fulfilment facility in Chino California. All orders are processed and shipped via FedEx or USPS.
How long is processing time once an order is placed?
Majority of the orders are usually processed and shipped out within 1 business day excluding non-operational holiday or weekends. However we may need up to 3-4 business days depending upon season due to heavy order volumes or custom made. If you need an order guaranteed to ship within 1 business day you will need to choose an express service.
We will do our best to provide the quickest processing time possible.
If you place an order containing Pre-Order products, the entire order will be held and shipped entirely until the indicated date. There are no 2nd shipments available. Therefore if you require products immediately please plan accordingly such as place a separate order.
All orders require 1-2 business days for processing and handling in the order in which they were submitted. If you select Flat Rate shipping delivery can take up to 4-10 business days. For Ground Service it usually takes 4-5 business days to arrive (Excluding Saturday & Sunday).
Processing and handling normally requires 1-2 business days in the order submitted. Once shipped delivery with Flat Rate service can take up to 4-10 business days since it ships on a 2nd party process with FedEx then is rendered to USPS for final delivery.
*We may need up to 3-4 business days depending upon season due to heavy order volumes..
Southern California deliveries can usually take 1-2 days after processing and handling, while Northern California takes 2-3 Days to arrive (Excluding Saturday & Sunday)
Our shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore to attain a quote please add the items to your shopping cart, select corresponding country, input postal code and click on calculate shipping. The services will be automatically displayed with the corresponding shipping fees
For international customers, we use real time United States Postal Service Rate based on how much your order. Everything can be calculated automatically once you add the products to shopping cart and input your postal code and country, then calculate shipping.
No, Once the order is shipped, there is no way for us to change any shipping address or upgrade any shipping service. FedEx, UPS and USPS does not allow address change while packaging is already in transit.
Here's what to do if your package is showing as "Delivered" but you haven't received it:
Hopefully these helpful tips will help you locate your package. If not, we'll explain your best next steps.
Our carriers will ask that all of the above steps have been completed before they initiate a trace for a missing package. A trace involves having the driver confirm that the package was delivered to the correct location, and will take 1-2 business days to complete.
We can initiate the trace with the carrier on your behalf, but they are likely to contact you to ask additional questions. It is usually easier and faster if you initiate the missing package claim with the carrier yourself.
To report a missing FedEx package you can visit
https://www.fedex.com/en-us/home.html or call 1-800-Go-FedEx
If you are unable to locate your package, and the carrier is unable to help, then please contact us.