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Return and Exchange Policy for Personalized Products
At BBCrafts, we strive to provide you with high-quality personalized products that meet your unique preferences. Due to the customized nature of certain items, we have established the following Return and Exchange Policy to ensure a satisfactory shopping experience for our valued customers. Rest of the products, except those personalized items, are covered by a 90-day return policy from the date of purchase.
Due to the unique and customized nature of personalized T-shirts and accent signs, we do not accept returns or exchanges for these items. Each product is crafted to order based on your specific design choices. Therefore, we recommend carefully reviewing all details, including spelling and design choices, before finalizing your purchase.
In the unlikely event that you receive a defective personalized item, we are committed to making it right. Please follow these steps:
Upon receiving your email with proof of the defect, we will offer the following options:
No Need to Return Defective Items:
To make the process hassle-free for you, there is no need to return the defective item. We trust the provided photographic evidence to assess the issue and facilitate a swift resolution.
For defective item inquiries and to initiate the replacement or refund process, please contact us via email at firstname.lastname@example.org. Our Customer Support team is ready to assist you and ensure your satisfaction with our products.